7:00 AM – 8:00 AM

Registration and Breakfast

8:00 AM – 8:05 AM

Welcome Remarks: Alfredo Ayala, Chairman, Business Processing Association of the Philippines*

8:05 AM – 8:20 AM

Growth and Transformation: BPAP-O2P Quarterly Survey

The latest industry survey reveals industry sentiment following the historic election of the 15th president of the Philippines, and its aspirations for continued, rapid development.

Speaker: Gigi Virata, Executive Director for Information and Research, BPA/P

8:20 AM – 8:40 AM

Growth and Transformation: BPAP-Hewitt Shared Services Survey

A new survey by Hewitt and BPAP documents in great detail the impressive growth and transformation of Shared Services in the Philippines, and provides a look into the future.

Speaker: Rakesh Malik, Principal, Hewitt Associates

8:40 AM – 9:00 AM

Growth and Transformation: The Industry’s Perspective

Despite increasing competition for Shared Services and BPO investment, the BPAP-Hewitt and BPA/P-O2P Quarterly Briefings show that the industry can continue to expand at an impressive rate. What is the perspective of Shared Services executives on the impact of their operations on their firms? How has their development and expansion impacted the Philippines? And what is government’s role in ensuring conditions remain conducive to growth?

Speaker: Guy Mills, SVP & General Manager, Global Resourcing, Manulife Financial

9:00 AM – 9:20 AM

Growth and Transformation: Government Support for Shared Services and BPO

For 10 years, the BPO industry has been an important engine of growth for the Philippines, and the nation’s top generator of high-paying jobs. While the industry has benefited from a business-friendly public policy environment, much remains to be done. Key issues include the investment and regulatory environment, educational infrastructure, labor policy and legislation, and general perception of the Philippines as a stable, receptive environment for investors and industry clients. What is the perspective of the Aquino Administration of the industry? How will it address the industry’s concerns?

Speaker: Hon. Gregory Domingo, Secretary, Department of Trade and Industry

9:20 AM – 10:30 AM

New Beginnings: A Government-Industry Panel Discussion

Moderator: Michael Alan Hamlin, CEO, Outsource2Philippines

Panelists:

Dan Spinks, General Manager, Fluor Daniel Philippines*

Noel Paraso, General Manager, Shell Shared Services

Christopher Sullivan, CEO, Deutsche Knowledge Services

Shivakumar Menon, Centre Manager - Manila 2, HSBC Technology and Services - Service Delivery, HSBC Global Resourcing

10:30 AM – 10:35 AM

Closing Remarks: Gil Genio, Head, Globe Business*