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9:05 – 9:55
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Panel: State of the Philippine BPO Industry—Developments
and Projections
The Everest Research Institute recently projected that by 2012 the potential global
business process outsourcing (BPO) market would be $220-280 billion, with 90% of
this market in non-voice services. The Philippine business process outsourcing (BPO)
industry aims to capture 10 percent of the penetrated global BPO market by 2010
and is expected to grow by 20-30% this year. The most recent BPA/P-O2P survey, however,
shows that Philippine BPO companies have been affected by the global financial crisis.
Most often, that impact has been in demand. The panel discussion provides perspective
from seven senior executives representing key BPO sectors.
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Panel
Discussion: How the BPO Industry is Responding to the Global Financial Crisis, and
Where It Will Go from Here
Panel chair: Mr.
Michael Alan Hamlin, Managing Director, TeamAsia
Industry panelists:
Noshir Kaka,Partner, McKinsey &
Co.
Marife Zamora,
Vice President Country General Manager, Convergys
Beth Lui,
Country Managing Director, Accenture
Benedict Hernandez, Vice President
for
Operations, e-Telecare Global Solutions
Neil D. Elias, Country Director, LogicaCMG
Fred Ayala, President & CEO, LiveIT Solutions
Noel Paraso*, General Manager, Shell Shared Services
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