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Call centers save more with cloud-based technology - Frost & Sullivan
Local call centers can now lower the cost of their contact handling and workforce optimization infrastructure by up to 43% over a five-year period by utili ...
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inContact introduces two new powerful solutions for PHL call centers
Leading cloud-based software provider inContact has recently introduced two new dynamic tools for local call centers: the CRM integration software Plug-in ...
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inContact taps IP-Converge for cloud hosting services
Cloud-based software provider inContact recently partnered with Philippine-based Internet Data Center operator IP-Converge for its cloud hosting services. ...
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Leading cloud-based solutions provider inContact opens Asia Pacific headquarters in the Philippines
inContact (NASDAQ: SAAS), leading call center software and optimization tools provider, inaugurated its Philippines headquarters last March 16 in Bonifacio ...
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inContact opens Asia Pacific headquarters in the Philippines
inContact (NASDAQ: SAAS), leading call center software and optimization tools provider, inaugurated today its Philippines headquarters in Bonifacio Global ...
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inContact introduces eLearning software for agent talent development
Leading cloud-based solutions provider inContact recently introduced talent development and management software in the market, in a training convention hel ...
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inContact provides flexible, user-friendly cloud applications for call centers
As an increasing number of companies in the country migrate to cloud-based services, software provider inContact focuses on providing the best cloud applic ...
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Experts see more SaaS users in 2013
At least 75% of customer service centers will use some form of SaaS application as a part of their call center solution by 2013 because cloud-based service ...
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SaaS market to increase to $10.7 billion in 2011
Worldwide revenues of Software-as-a-Service (SaaS) will reach $10.7 billion this year, as the market is projected for stronger growth in 2011 due to the “s ...
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Research firm sees rise in companies adopting cloud-based services
Organizations in Asia Pacific that use cloud computing services will continue to increase this year, according to analyst firm XMG Global in its Top Ten Pr ...
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