Handling Difficult People Workshop
October 1, 2008
9:00 AM to 5:00 PM

The program is intended to equip participants with a better understanding of the "difficult" people in their lives. Participants will learn different approaches in dealing with them, transforming conflict into cooperation, and getting what you project and expect from them. Participants should be able to understand themselves better as well. The discussion will also touch on ways to combat situations wherein the participants themselves are the difficult persons.

By the end of the program, the participants should be able to know more about themselves and the difficult people in their personal and professional life. They should be able to use the tools in dealing with these difficult people in their workplace effectively to get the work done and live harmoniously. Specifically, participants should be able learn more about:

• Getting to Know Yourself and Others
• Getting to Know the People You Can't Stand
• Surviving Through Skillful Communication
• Bringing out the Best in People at their Worst
• What if You're the Difficult Person?
• Changing Your Attitude and Behavior



Communicating with Impact: Business Writing
October 2, 2008
9:00 am to 5:00 pm

Does your job entail a lot of writing? Do you panic when confronted with a writing assignment? Does preparing a business report or a business proposal send shivers up and down your spine? Are you unsure of what words to use? If so, then this workshop on effective business writing is for you. Peppered with exercises and easy-to-grasp, practical tips for better business writing, this workshop is designed for Executives like you who regularly compose their own correspondence. You'll benefit from on-the-spot mentoring and participating in discussions that identify and address your own particular writing challenges. Plus, you'll take a look at what works and what won't in writing:

• Cover Letters
• Sales Letters
• E-Mail Messages
• Memos
• Business Proposals
• Responses to Complaints



Effective Presentation Skills for Decision Makers
October 3, 2008
9:00 AM to 5:00 PM

With the advent of new technology, prevailing harsh business conditions and intense competition, the challenge of communicating the superiority of your products and services from the competition is critical. Companies are beginning to realize that all presentations to customers, clients, and stakeholders must not merely present information but must be powerfully persuasive to be effective.

Whether speaking in public, serving on a panel as moderator or panelist, making a sales presentation, talking to media, participating in meetings as leader or participant, negotiating for a win-win solution, getting action through telephone calls, informal conferences or videoconferences, effective presentation skills will come in handy for any manager

Here are some of the ways you can benefit from attending this whole-day workshop on effective presentations for decision makers.

Get Action
Unless you demand action or ask for the sale, you may leave the room without getting the results you want. Learn how to analyze the audience, identify the decision maker, understand his thinking style, and adapt your presentation to zero in on his interests. Increase your chances of closing the deal by selecting the most persuasive presenter.

Increase Your Self-Confidence
Many times, we are gripped with fear at the thought of standing up in front of an audience and making a presentation. How will I come across? What if the audience does not agree with me? What if I make a mistake? Overcome your fear of others by creating your own positive reference reserve, and developing a thoroughly planned, thoughtfully written, and well-rehearsed presentation.

Cut Preparation Time Drastically
Don't know where to begin? Having difficulty getting team members together to map out the presentation? Doing everything all over again because your boss decides your presentation is not good enough or does not quite meet his requirements? Overcome procrastination by following a step-by-step guide for organizing your presentation. Master the time-saving logic tree that helps you identify your points and support them fully.

Develop Compelling Visuals
People remember best what they see and hear. Select the medium that works best for your audience. Design and create professional-looking text, conceptual, and graphic visuals that will add value to your presentation, increase your credibility, and keep audience interest.

Control Your Stage
Your presentation can be upstaged by many factors, which are often left to other people to handle. Malfunctioning equipment, freezing room temperatures, sunlight hitting the audience squarely in the eyes… all these can negate a brilliant presentation. Take charge of all preparations, including briefing the audience, preparing handouts, setting time allotments and making room arrangements.

Manage Your Audience
How can I encourage participation? How do I gain support? How do I motivate the audience? How do I handle interruptions or objections? How do I handle a hostile audience? Learn to accurately read the nonverbal body language "signals" of your audience.