CEBU2008_workshop

Getting to Know Yourself and Others
• What is the Personality Puzzle?
• What are the different personality types?
• What is your personality type?
• How do the different personality types interact in their day-to-day activities?

Getting to Know the People You Can't Stand
• What are the ten most unwanted people in an organization?
• How do I deal with difficult people? What are my options?
• How do the Lens of Behavior come into play when dealing with difficult people?
• How do I establish intent?

Surviving Through Skillful Communication
• How do I transform conflict into cooperation?
• What is listening to understand really all about?
• What is speaking to be understood?
• How do I get what I project and expect?

Bringing out the Best in People at their Worst
• How do I handle the ten most unwanted people in an organization?

What if You're the Difficult Person?
• What do I need to do to counter my "difficult" personality?

Changing Your Attitude and Behavior
• How can I change my reactions?
• How can I change my perspective?
• How should I talk to myself?

Communicating with Impact: Business Writing
August 28, 2008
9:00 am to 5:00 pm

The workshop is designed to encompass the following topics:

Part I: Basics

Getting Started
• Understanding the qualities of powerful writing
• Overcoming page fright

Understanding the Basic Steps to Effective Writing
• Preparing
• Organizing
• Writing
• Editing
• Reviewing

Organizing Your Message
• Learning the art of bottom-lining
• Using different means to arrange ideas in a logical order

Formatting Ideas to Clarify Your Message
• Creating interesting headlines
• Using chunking to organize your thoughts
• Employing visuals to give the big picture fast
• Tying thoughts together with transitions

Choosing the Right Words
• Building your business vocabulary
• Avoiding slang, jargon and clichés
• Recognizing frequently confused words
• Eliminating clutter and unnecessary words
• Using the right voice
• Deleting vague words and pretentious language

Getting it Right: The Basics of Grammar and Spelling
• Reviewing the basics of speech
• Reviewing sentence and sentence patterns
• Reviewing punctuation and punctuation style
• Reviewing capitalization, abbreviations and numbers
• Grappling with the seven deadly sins of grammar
• Spotting easily misspelled words and forming plurals

Editing Your Work
• Editing for content and layout
• Editing for grammar
• Editing for clarity
• Editing for conciseness
• Editing for style

Part II: Application

Writing E-Mail
• Etiquette (dos and don'ts)
• Getting attention with your e-mails
• Composing clear-to-the-point messages

Writing Effective Business Letters
• Understanding the business letter format
• Developing style in business letters
• Producing the business letter

Reviewing sample business letters
• Goodwill or PR letters
• Inquiry letters
• Request letters
• Refusal letters

Responding to Complaints
• Accepting the complainant's claim
• Refusing the complainant's claim
• Suggesting a compromise

Writing Sales Letters
• Using the proper formula: six steps to great sales letters

Writing Business Proposals
• Understanding the characteristics of a winning proposal

Effective Presentation Skills for Decision Makers
August 29, 2008
9:00 AM to 5:00 PM

Getting Started and Planning
• Understanding what makes a great presentation
• Overcoming speech anxiety
• Exploiting your assets
• Understanding the different types of delivery and levels of communication
• Setting communication/presentation objectives
• Understanding the speaker's window

Analyzing the Audience
• Understanding the four faces in every audience
• Understanding how people hear and how they process information
• Mapping out the audience profile
• Identifying the decision maker and satisfying his needs
• Deciding on what you want the decision maker to do after the presentation
• Selecting the most effective and credible presenter

Getting Organized and Designing the Presentation
• Establishing criteria for solving the problem
• Understanding and using criteria for evaluating and selecting alternative solutions
• Using the Logic Tree to build your presentation
• Crafting a strong introduction for your presentation
• Preparing the body of the presentation
• Making the conclusion a success
• Developing transitions
• Using evidence

Using Persuasive Language
• Developing style
• Using figurative language
• Considering cultural differences, nonsexist language and dialects
• Avoiding common errors in language
• Using 'golden' words and dropping 'forbidden' words

Creating Compelling Visuals
• Understanding the functions of various kinds of visual aids
• Selecting the most appropriate medium for your audience
• Developing visuals that add value
• Making professional-looking visuals
• Using visual aids to your advantage

Setting the Stage
• Briefing the audience
• Preparing handouts
• Fine-tuning procedures
• Making room arrangements
• Testing equipment

Rehearsing and Delivering the Presentation
• Mastering nonverbal delivery (i.e., eye contact, posture and stance, gestures and movement, facial expression, dress, etc.)
• Mastering verbal delivery (i.e., volume, pitch, rate, nonfluencies, pronunciation and enunciation, tone, and projection of voice, etc.)
• Warming up before a presentation
• Breathing techniques
• Expressing yourself effectively and confidently
• Motivating yourself and others

Managing Audience Participation
• Getting your audience involved
• Gaining support for your ideas
• Reading your audience accurately
• Adopting a good listening attitude
• Fielding questions
• Overcoming objections with confidence
• Handling interruptions and distractions