Seminar Overview

Learn how businesses involved in customer service can attain top-of-the-line service quality and maximum productivity to gain its competitive advantage.
Benefits of attending the seminar

Equip your business with effective customer service management. Participants would learn more about:

  • Service Excellence as a Business Strategy

  • The Service-Profit Chain - employee's and organization's benefits from taking good care of customers

  • The Needs and Expectations of Customers

  • What Customers Hate

  • Tips in fully engaging your customers

  • Better ways to talk with unhappy customers – Handling Complaints and Irate Customers

Who should attend?

Service Providers / Front-liners / Customer Service Representatives 		About the speaker

Lhoree Valerio, MBA is a corporate trainer, facilitator, speaker, and educator -- An MBA graduate of Ateneo de Manila University, Graduate School of Business, graduate of Training Development & Management of the De La Salle-College of Saint Benilde, and currently pursuing higher education as a full scholar of U21Global, the world's premier online graduate school taking up Executive Diploma in Business Administration, University of Nottingham, UK.

Lhoree carries with her 15 years of experience in marketing and operations management. One of her achievements when she was the Director of Sales and Marketing was to create customer relationship management programs.

She had trained service providers, front liners, and customer service representatives of different companies who use Customer Service Excellence as a competitive edge and as a business strategy.

Join and Learn
Register on or before
July 23 and avail the
Php 3,000
super saver rate!
Join and learn from top resource speaker Lhoree Valerio in her Customer Service Excellence Workshop at the Insular Life Corporate Center on Friday, August 13, 2010, 2:00 pm to 5:30 pm. Call Agnes de Castro at 757-3500 ext. 326, or e-mail her at acrdecastro@teamasia.com for more details.
• Get world-class training from experts, a certificate of training completion, snacks and drinks fora registration fee of only Php 3,500.00.
• Registration fees are non-refundable but transferable.
• Cancellation of registration without penalty at any time will be given three weeks prior to the seminar.
• Insular Life Corporate Centre | Insular Life Drive | Filinvest Corporate City | Alabang, Muntinlupa City