Seminar Outline

The workshop is designed as a one-day training, which will cover the following topics:

Getting to Know Yourself and Others
• What is the Personality Puzzle?
• What are the different personality types?
• What is your personality type?
• How do the different personality types interact in their day-to-day activities?

Getting to Know the People You Can't Stand
• What are the ten most unwanted people in an organization?
• How do I deal with difficult people? What are my options?
• How do the Lens of Behavior come into play when dealing with difficult people?
• How do I establish intent?

Surviving Through Skillful Communication
• How do I transform conflict into cooperation?
• What is listening to understand really all about?
• What is speaking to be understood?
• How do I get what I project and expect?

Bringing out the Best in People at their Worst
• How do I handle the ten most unwanted people in an organization?

What if You're the Difficult Person?
• What do I need to do to counter my "difficult" personality?

Changing Your Attitude and Behavior
• How can I change my reactions?
• How can I change my perspective?
• How should I talk to myself?