The program is intended to equip participants with a better understanding of the "difficult" people in their lives. Participants will learn different approaches in dealing with them, transforming conflict into cooperation, and getting what you project and expect from them. Participants should be able to understand themselves better as well. The discussion will also touch on ways to combat situations wherein the participants themselves are the difficult persons.

By the end of the program, the participants should be able to know more about themselves and the difficult people in their personal and professional life. They should be able to use the tools in dealing with these difficult people in their workplace effectively to get the work done and live harmoniously. Specifically, participants should be able learn more about:

• Getting to Know Yourself and Others

• Getting to Know the People You Can't Stand

• Surviving Through Skillful Communication

• Bringing out the Best in People at their Worst

• What if You're the Difficult Person?

• Changing Your Attitude and Behavior