by J Darell Sapin | Jun 29, 2011 | News, Resources
Hosted call centers save more than 40% over 5 years versus premise-based software (Manila, Philippines) – Local call centers can now lower the cost of their contact handling and workforce optimization infrastructure by up to 43% over a five-year period by utilizing...
by J Darell Sapin | Jun 29, 2011 | News, Resources
New tools to enhance call center operations (Manila, Philippines) – Leading cloud-based software provider inContact has recently introduced two new dynamic tools for local call centers: the CRM integration software Plug-in Agent and the management solution Reports...
by J Darell Sapin | Jun 21, 2011 | News, Resources
Manila, Philippines—Every Friday, TELUS International Philippines (TIP) gives treat bags to team members who deserve some recognition for a job well done. Every bag given out helps lift up a local woman living in poverty through the Life in a Bag program. Working with...
by J Darell Sapin | Jun 16, 2011 | News, Resources
If your objective is to get a face-to-face meeting with someone you haven’t met before so you can present your… Read more
by J Darell Sapin | Jun 15, 2011 | News, Resources
When corporate social responsibility (CSR) was initially synonymous to corporate philanthropy, business entities supported organizations whose goals focused generally on improving the lives of individuals and of society at large. This was done usually through...
by J Darell Sapin | Jun 14, 2011 | News, Resources
Effective Presentation Skills for Decision Makers will come in handy for any manager. Companies are beginning to realize that all… Read more
