by J Darell Sapin | Jul 12, 2011 | News, Resources
Manila, Philippines—To promote a healthy lifestyle and address work-related stress, TELUS International Philippines (TIP), a top call center and business process outsourcing services provider, created a wellness and healthy living program for its most-valued assets:...
by J Darell Sapin | Jul 8, 2011 | News, Resources
The undersigned associations, representing the Information Technology-Business Process Outsourcing (IT-BPO) industry, have always worked closely with the Philippine government and its key agencies, such as the Department of Trade & Industry and its attached...
by J Darell Sapin | Jul 5, 2011 | News, Resources
(In photo: (L-R) Bodge Calica, HR Director of TELUS International Philippines, accepts the Asia Responsible Entrepreneurship Awards (AREA) 2011 in Southeast Asia for social empowerment award from Enterprise Asia’s President William Ng and Sunita Rajan, Senior Vice...
by J Darell Sapin | Jul 4, 2011 | News, Resources
(Manila, Philippines) – The Business Processing Association of the Philippines (BPAP) has partnered with Sofitel Philippines Plaza Manila for the 3rd International Outsourcing Summit to be held on October 11 to 12, with the theme Global Market Leaders Addressing...
by J Darell Sapin | Jun 29, 2011 | News, Resources
Hosted call centers save more than 40% over 5 years versus premise-based software (Manila, Philippines) – Local call centers can now lower the cost of their contact handling and workforce optimization infrastructure by up to 43% over a five-year period by utilizing...
by J Darell Sapin | Jun 29, 2011 | News, Resources
New tools to enhance call center operations (Manila, Philippines) – Leading cloud-based software provider inContact has recently introduced two new dynamic tools for local call centers: the CRM integration software Plug-in Agent and the management solution Reports...
