by J Darell Sapin | Feb 21, 2011 | News, Resources
Cloud solutions to reduce costs while increasing performance (Manila, Philippines) – At least 75% of customer service centers will use some form of SaaS application as a part of their call center solution by 2013 because cloud-based services guarantee less total cost...
by J Darell Sapin | Feb 18, 2011 | News, Resources
Fifth call center and training convention to address BPAP IT-BPO Road Map goal for 2016 (Manila, Philippines) – Despite the steady growth of the BPO industry, particularly the call center sector, talent availability continues to be a problem that the industry needs to...
by J Darell Sapin | Feb 16, 2011 | News, Resources
Find out the secrets and strategies on how you can coexist harmoniously with difficult people in the workplace and in… Read more
by J Darell Sapin | Feb 14, 2011 | News, Resources
Awareness through service marketing to strengthen the country’s non-voice sector (Manila, Philippines, February 14, 2011) – Market research consulting firm Synergy Business Consultancy is poised to be more bullish in offering its marketing research services this...
by J Darell Sapin | Feb 11, 2011 | News, Resources
Software provider sees more revenues in coming years (Manila, Philippines) – Worldwide revenues of Software-as-a-Service (SaaS) will reach $10.7 billion this year, as the market is projected for stronger growth in 2011 due to the “significant industry...
by J Darell Sapin | Feb 7, 2011 | News, Resources
TELUS International Philippines officially turns over houses at GK2 Village, Brgy. Kasama Ka, Batasan Hills, QC. In photo (L-R) Warren Tait, VP and Regional Head of Operations, Telus International; Mila Geolago, President of KASAMAKA Association of Brgy. Batasan Hills...
