Manila, Philippines – StarTek, a high-value customer care service provider with sites in Makati and Ortigas has announced that Chad Carlson will be joining the company as executive vice president (EVP) and chief operating officer (COO) in June.
“Chad is an experienced senior leader of global BPO organizations with over 15 years of experience in the industry,” said StarTek president and chief operating officer Larry Jones. “He has expertise in global operations and is focused on continuous improvement, growing client relationships and building a top performance leadership team. All reasons why we were glad he accepted our offer to join StarTek.”
In 1995, Carlson started his call center career with a business process outsourcing (BPO) company, where he served different roles until he became vice president and general manager for its Americas operations. Carlson worked as COO for the Americas and Asia Pacific operations for another competitor and oversaw six countries with more than 10,000 employees and increased revenues to $450 million.
Prior to joining StarTek, Carlson was executive vice president for global operations for the same company where he managed 60,000 employees in 30 countries with more than a billion dollars in revenue.
About StarTek
StarTek, Inc. (NYSE: SRT) is a high quality business process outsourcing (BPO) company dedicated to service. For over 20 years, the company has been committed to serving the needs of its clients and their customers. StarTek helps its clients manage the customer experience across the customer life cycle, resulting in improved customer retention, increased revenue, and greater cost efficiencies. Its comprehensive suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and retention programs. The company also offers clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has 19 delivery centers including onshore locations in North America, near shore in Costa Rica, offshore in the Philippines and virtually through its StarTek@Home workforce. For more information, visit www.StarTek.com or call +1 303 262 4500.
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