Press Release

BPAP & TeamAsia Organize First of Quarterly BPO CEO Briefings for the Year

BPAP and O2P to present results of year’s first industry survey

Manila, Philippines – The Business Processing Association of the Philippines (BPAP), Outsource2Philippines (O2P), and award-winning strategic marketing communications firm TeamAsia are organizing their first quarterly CEO breakfast briefing for IT-BPO executives for the year.

Entitled Investing for Growth: Sustaining Success with the Right Talent, the forum addresses labor-related challenges for the IT-BPO and share services industry. The Philippines’ has surpassed India as the world’s leading voice-based services provider, and increasing talent supply is critical to the industry’s continued success. The IT-BPO Road Map 2011-2016 provides a series of recommendations to increase talent supply, and the briefing will provide the opportunity to evaluate progress on their implementation.

The rapid increase in non-voice IT-BPO services also provides talent supply challenges, and increases the urgency with which they are addressed, according to Gigi Virata, BPAP executive director for Information and research.

“These quarterly briefings are organized to provide IT-BPO and shared services executives expert analyses of emerging trends that affect the industry,” she explained. The first briefing for the year will place March 17, 2011 and will feature a presentation of the results of the first industry survey for the year. Quarterly surveys conducted by BPAP and O2P provide insights into industry sentiment and prospects, and well as executive priorities.

Speakers and panellists include top executives, officials, and faculty from industry, government, and the academe. Among the confirmed speakers are Fred Ayala, President, LiveIT; Rakesh Malik, Principal, Hewitt Associates; Tata Medado, Managing Director, Asia Pacific College; Atty. Carmelita Yadao-Sison, Director for Legal Affairs Services, Commission on Higher Education; Shivakumar Menon, Head of GSC Operations – Philippines, HSBC Technology and Services – Service Delivery; Jeff Williams, President, MediCall; and, Nora K. Terrado, Country Manager, Headstrong.

Other speakers and panellists include Bro. Armin Luistro, Secretary, Department of Education; Joel Villanueva, Chairman, Technical Education and Skills Development Authority; and, Rosalinda Baldoz, Department Executive, Department of Labor and Employment.

Monette Iturralde-Hamlin, TeamAsia president, said industry delegates may register for the briefing online at