Client News

IT-BPO industry leaders to examine global issues at 4th International Outsourcing Summit

(October 8, 2012, Manila, Philippines) — Delegations from top and emerging outsourcing markets and investment destinations, including Australia, Bangladesh, Belgium, China, Colombia, Denmark, Greece, India, Japan, Malaysia, Netherlands, Philippines, Singapore, Taiwan, United Kingdom, United States, and Vietnam are participating in the 4th International Outsourcing Summit (IOS) organized by the Business Processing Association of the Philippines (BPAP).

Approximately 570 delegates, including 75 speakers consisting of high-level executives, analysts, and domain experts in the global outsourcing industry will be attending the plenary and breakout sessions on October 8 and 9. President Benigno S. Aquino III will deliver the keynote address and formally close the conference.

According to research and consultancy firm Everest Group, the global offshore services market is growing at a healthy pace, and will more than double by 2016 to US$250 billion. Gartner reports that by 2016, the Asia-Pacific market for business process outsourcing (BPO)—excluding Japan—will reach US$9.5 billion.

China is also expanding investments in outsourcing. The China Service Outsourcing Development Report 2012 indicates that outsourcing revenues reached US$32.4 billion in 2011, representing a year-on-year growth of 63.6 percent. Offshore business accounted for US$23.8 billion of total revenues.

“The Philippine IT-BPO industry is making good progress towards achieving the stretch goals of Road Map 2016,” Alfredo Ayala, BPAP chairman and president and CEO of LiveIt Investments Ltd. “We aim to become the world’s number one destination not just for call centers but other select non-voice segments of IT-BPO, generate a total of 4.5 million direct and indirect jobs, and achieve cumulative revenues of US$96 billion for 2012?2016,” Ayala said.

BPAP expects to generate US$13.4 billion in revenues and 772,000 full-time employees (FTEs) in 2012. These figures are seen to increase in 2013 to $16 billion and 926,000 FTEs, respectively.

“We’re very excited about this year’s Summit. Last year, we had impressive attendance and participation by 400 delegates, speakers, and panelists from 140 organizations in the global IT-BPO industry,” said Benedict Hernandez, BPAP president and CEO. “This year we are doing even better because IOS provides a platform to discuss global industry issues including opportunities and challenges for growth, emerging markets, industry developments, and service expansion.”

The Summit brings together a roster of high-level speakers, moderators, and panelists to provide insights and perspectives in a series of panel and breakout sessions. Among the highly respected global IT-BPO leaders joining the discussions are Dado Banatao, managing partner of Tallwood Venture Capital; Som Mittal, president of NASSCOM; Jean-Paul Binot, director for Finance Transformation at Deloitte Consulting Pte.; H. Karthik, vice president of Everest Group; James Donovan, president and group chief executive officer of ADEC Group; and Tony Harris, chief executive, BBDO Guerrero-Philippines.

The Summit’s distinguished speakers include Hon. Mario Montejo, Secretary, Department of Science and Technology; Sec. Joel Villanueva, director general, Technical Education and Skills Development Authority (TESDA); Monchito Ibrahim, deputy executive director, DOST-Information and Communications Technology Office (ICTO), BPAP’s institutional government partner; Paul Mitchell, head of Asia Pacific Markets for Advisory Services at Ernst & Young; Prabhakar Bisen, Global Insurance BPO head and country head-Philippines at Cognizant Technology Solutions; Joey Gurango, founder and managing director of Gurango Software Corporation; Nora Terrado, president and country manager of Headstrong and president of Philippine Software Industry Association; and Mahesh Venkataraman, director of PricewaterhouseCoopers Singapore.

About the Business Processing Association of the Philippines
The Business Processing Association of the Philippines (BPAP) is the umbrella association for the IT-BPO and GIC (Global In-House Center) industry in the Philippines. BPAP serves as the one-stop information and advocacy gateway for the industry. With approximately 300 industry and support-industry members, including five associations, BPAP plays a pivotal role in sustaining rapid growth of the IT-BPO and GIC industry by working to ensure an enduring supply of high quality labor, supporting service innovation, and providing country visibility.

BPAP assists investors in setting up operations easily and quickly in the Philippines. Relevant research, introductions to key government and industry officials, and a series of briefings at each step of the investment process ensure a seamless development process. Ongoing support is provided through a wide variety of initiatives, including programs for HR development, business development, and ongoing knowledge sharing and networking opportunities.