Client News

DTSI Group celebrates its 15th year providing technologies, communications, and facilities services to Philippine and international investors

(September 14, 2012—Manila, Philippines)—DTSI Group—a member of the NTT Communications Group—is celebrating its 15th year providing technologies, communications, and facilities services to Philippine and international investors.

DTSI Group is an award-winning provider of game-changing technology, advanced communication systems, and state-of-the-art facilities to FORTUNE 1000 corporations and mid-size companies alike. Founded by DTSI Group president and CEO Miguel Garcia, the company says it has enabled over 300,000 call center seats in the Philippines, equivalent to 60% of total industry seats in the Philippines.

“DTSI Group is a pioneer of the industry, beginning more than a decade ago. They have contributed significantly and groomed the industry for success,” said BPAP President and CEO Benedict Hernandez.

Initially a network integration and systems solutions provider, Garcia says he saw significant opportunity in the then-nascent IT-BPO industry. He worked with the Philippine government and other industry leaders in the late ‘90s to market the Philippines as a center for business excellence to foreign investors. “We knew the industry held great promise for the Philippines,” Garcia said recently, “but we didn’t comprehend that it would grow into an $11 billion industry in little more than a decade and employ 640,000 Filipinos in high-paying positions.”

Garcia says that by selling the Philippines, he was helping create opportunities for his firm that might not have materialized otherwise. “We’re passionate about advocating the Philippine knowledge worker and the attractive business benefits of the Philippines. So before we sell DTSI Group, we sell the Philippines. But appreciation for the Philippines’ attributes extends to our company, so by selling the Philippines, we’re selling ourselves,” said Garcia.

DTSI Group is an enabler of the IT-BPO industry, according the company’s clients, providing end-to-end technologies, communications, and facilities services that facilitate investing and doing business in the Philippines for both new investors and companies expanding operations. “Our slogan is ‘Beyond Solutions,’” Garcia explained. “We don’t just provide the solutions, we assist our clients in quickly setting up and beginning operations.”

The company’s first and oldest client, Philam Life (AIA) has relied on DTSI Group since it was founded. Former’s Philam Life senior vice president and chief information and technology officer Romulo Cambaliza credits the decade-and-a-half synergy between AIG and DTSI Group to Garcia’s emphasis on doing more than the usual in developing and managing business partnerships.

“You can buy technology, you can buy solutions from other companies, but you can’t buy relationships and at the end of the day, that’s what matters most.” said Cambaliza.

Another client, Transcom Philippines country manager Siva Subramaniam elaborated on Cambaliza’s assessment, “I’ve known DTSI for 15 years as a premier provider of communication requirements. Very ethical and very honest operators so we chose DTSI as one of our preferred partners for those reasons.” Dave Rizzo, president of Teleperformance Asia Pacific, says of Garcia, “Miguel has never failed to meet our expectations.  I’m confident Miguel and his team will continue to delight me and the wonderful people who work in the facilities he builds.”

Earlier this year DTSI Group became a member of the NTT Communications Group, dramatically extending its capability to provide services beyond the company’s traditional Philippine and US markets. Looking to the future, Garcia says, “Our challenge is to reach beyond expectations by constantly innovating. In doing so, we will continue to grow our markets, enable enterprises, and provide for an environment that supports job creation.”

About DTSI Group
The DTSI Group is a trusted partner of Fortune 1000 firms, delivering innovative communications services, state-of-the-art business facilities, and game-changing technology solutions that create value for our customers. Our Group has evolved over 15 years to capitalize on fast-changing communications infrastructure, innovations in facilities design and construction, and emerging technologies that provide new ways to build relationships with suppliers and customers.