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DTSI Group wins Frost & Sullivan’s Contact Centre Applications Value-Added Reseller of the Year

(Manila, Philippines) — DTSI Group received top honors as Frost & Sullivan Philippines Contact Centre Applications Value-Added Reseller of the Year. Recognized for its exemplary performance for the financial year 2012, DTSI Group consistently rose above the competition and demonstrated expertise as a leading enabler of the contact center industry in the Philippines.

DTSI Group, part of the NTT Communications Group, is a multi-award winning provider of end-to-end facilities, advanced technologies and managed services. A pioneer in providing solutions to the information technology and business process management (IT-BPM) industries, the firm has played a major role in fostering the growth of allied industries and employment in the country.

“DTSI Group is well regarded for its ability in technology and facility deployments both from an end-to-end on-premise as well as hosted/cloud model and managed facilities. Catering well to individual customers’ need DTSI Group continued to strengthen relationship with existing customers across verticals and achieving a record 25 percent growth in business last year,” said Krishna Baidya, Research Manager for ICT, Frost & Sullivan Asia Pacific.

“DTSI Group being the enabler of almost 60 percent of the BPO and contact center seats in the Philippines, and the most prolific partner for its market-leading principal for many years is testimony enough of its capability. DTSI’s focus on creating value for its customers through technology positions itself well for having a greater impact in next phase of growth of IT-BPO segment in the country,” Krishna added.

“I would like to congratulate the DTSI Group family for their hard work and dedication, and to Frost & Sullivan for acknowledging our passion and value for excellence,” said DTSI Group President and CEO Miguel Garcia. “Receiving this prestigious award is a clear indication that we are successful in the contribution to the success of our clients and partners across a range of various industries and markets.”

Lauded as a world-class systems integrator, DTSI Group delivers a wide range of managed services that bring value to local and global clients. “We have enabled over 400,000 BPO and contact center seats in the Philippines, currently the fastest-growing industry in the country. Through our work, we believe that we have contributed to transforming the business environment, paving a clear path for investors who want to do business in the Philippines.” said Garcia.

The Frost & Sullivan Philippines Excellence Awards is now on its third consecutive year. DTSI Group’s award was measured by their revenue growth, market share and growth in the market, demonstration of leadership in new product introduction and innovation, breadth of products and solutions, customer acquisitions and business strategy.

DTSI Group executives accepting the Frost & Sullivan award for Contact Center Applications Value Added Reseller of the Year. From left: Vice President for Enterprise Sales Jonathan Miclat, Product Head Alan Smyth, President & CEO Miguel Garcia and Vice President SME Sales Alfred Lallana.

About DTSI Group
A member of NTT Communications Group, DTSI Group is an award-winning, full-service provider of state-of-the art facilities, advanced communication services, and game-changing technology to companies worldwide.

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies.