Client News

Top outsourcing, shared services firms to attend International Outsourcing Summit

(Manila, Philippines) – The second International Outsourcing Summit (IOS), hosted by the Business Processing Association of the Philippines (BPAP), will be attended by many of the world’s top outsourcing firms and shared services units of major global brands. Senior executives of these firms will participate as delegates, sponsors, speakers, and panelists, and lead discussions on trends for the industry and its expanding client base.

Among the leading outsourcing and shared services firms that will be represented at IOS are Accenture, Aegis PeopleSupport, Chevron Holdings Inc., Convergys, Dell International Service Philippines, Inc., Deutsche Knowledge Services Pte. Ltd., HSBC Global Resourcing, IBM, Infosys BPO, JP Morgan Chase Bank, Manulife Business Processing Services, Procter & Gamble Business Services, SPi Technologies, Sykes Asia Inc., Teletech, TELUS International Philippines, Inc., Thomson Reuters, and StarTek, Inc.

Top outsourcing executives, allied industry leaders, and prominent analysts will be sharing their insights on key issues and opportunities for the industry. Key speakers include Armand Angeli, Cofounder & President, European Outsourcing Association (EOA); Alfredo Ayala, Chair, BPAP; Maulik Parekh, CEO, SPi Global; Jack Jones, Global Solutions Head, JP Morgan Chase & Co.; Aparup Sengupta, MD & Global CEO, Aegis Limited; Nikhil Rajpal, Principal, Everest Group; Oscar Sanez, President & CEO, BPAP; Raju Bhatnagar, VP for BPO Initiatives, NASSCOM; and Swaminathan Dandapani, CEO & MD, Infosys BPO Ltd.

“The industry has expanded in many significant ways since last year’s summit. Despite tremendous growth both in terms of revenues and in types of services offered, critical issues for growth and sustainability remain. This summit aims to bring together key opinion leaders, executives, and analysts to address emerging issues that will determine the future the industry,” said Oscar Sañez, BPAP President and CEO.

The summit, which will take place at the Sofitel Plaza Hotel October 26 & 27, will also welcome delegates from 15 countries from Asia Pacific, Europe, North America, and Africa.

With the theme, “Global Leaders Addressing Global Issues,” the second annual IOS will feature in-depth discussions on the next phase of growth for the BPO industry, outsourcing locations, challenges for growth, education, telecommunication service provision, and new technologies. Key emerging verticals such as retail, health, business development, banking and finance, marketing, and human resources (HR) outsourcing will be the subject of break-out sessions.

Aside from top BPO and shared services players, companies, associations, and government agencies that serve as industry enablers and otherwise provide support for service delivery will be represented at the two-day summit. They include SGV & Company, Ayala Land Inc., SM Land, Globe Telecom, PLDT, the Canadian Chamber of Commerce in the Philippines, and the American Chamber of Commerce.

“This active participation of key industry players and allied industries is testament to the industry’s shared vision to further enhance the delivery of outsourcing and shared services, as well as the Philippines’ position as a top global destination for these services,” added Sañez.