Resources

Cloud solutions to reduce costs while increasing performance (Manila, Philippines) – At least 75% of customer service centers will use some form of SaaS application as a part of their call center solution by 2013 because cloud-based services guarantee less total cost...

Fifth call center and training convention to address BPAP IT-BPO Road Map goal for 2016 (Manila, Philippines) – Despite the steady growth of the BPO industry, particularly the call center sector, talent availability continues to be a problem that the industry needs to...

Find out the secrets and strategies on how you can coexist harmoniously with difficult people in the workplace and in... Read more

Awareness through service marketing to strengthen the country's non-voice sector (Manila, Philippines, February 14, 2011) – Market research consulting firm Synergy Business Consultancy is poised to be more bullish in offering its marketing research services this year...

Software provider sees more revenues in coming years (Manila, Philippines) – Worldwide revenues of Software-as-a-Service (SaaS) will reach $10.7 billion this year, as the market is projected for stronger growth in 2011 due to the "significant industry buzz" on SaaS...

TELUS International Philippines officially turns over houses at GK2 Village, Brgy. Kasama Ka, Batasan Hills, QC. In photo (L-R) Warren Tait, VP and Regional Head of Operations, Telus International; Mila Geolago, President of KASAMAKA Association of Brgy. Batasan Hills...