DTSI Group CEO Miguel Garcia and US-based BPO Afni executives inaugurated Afni’s first facility in the Philippines. Pictured are (from left): Afni Chairman Bruce Griffin and Philippine Country Manager Ken Hahn; DTSI Group President and CEO Miguel Garcia; and Afni...
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BPAP: Employee Safety First for IT-BPO Companies
A large part of Luzon was inundated during last week’s surge of monsoon rains. Metro Manila, which hosts hundreds of the country’s information technology and business process outsourcing (IT-BPO) companies, was not spared. Because flooding was widespread and...
IT-BPO firms resilient amidst flooding in Manila
Last week’s surge of southwest monsoon rains in the Philippines devastated parts of Luzon including Metro Manila, which hosts a large number of the Philippines' information technology and business process outsourcing (IT-BPO) companies. Flooding in this instance was...
Shop away in Hong Kong’s hottest couture districts
They don’t call Hong Kong a fashion capital for nothing. Asia’s world city is definitely a shopper’s paradise with all its famous shopping markets, themed shopping streets, and malls—Times Square, Harbour City, Ladies’ Market, and Temple Street among them. However,...
BPAP partners with TESDA, Children’s Hour for relief operations
(From left) BPAP assistant executive director Geenette Garcia, CCAP executive director Jojo Uligan, BPAP executive director for Industry Affairs Raymond Lacdao, TVET Deputy Director General for Sectoral Irene Isaac, Executive Assistant to the Director General Lennie...
Effective Presentation Skills
Effective Presentation Skills for Decision Makers will come in handy for any manager. Companies are beginning to realize that all...Read more
BPAP: Employee safety is paramount
Workers who can safely travel and report to work entitled to holiday pay (August 7, 2012—Manila, Philippines) — The Business Processing Association of the Philippines (BPAP) advised employees to make personal safety and security their principal concern when deciding...
Fast-tracking growth in healthcare outsourcing
(Manila, Philippines, August 6, 2012)—With the Philippines being recognized as the leader in voice business process outsourcing (BPO), the stakes are higher for health information management (HIM) outsourcing, one of the fastest-growing industries globally. The...
Industry leaders to explore emerging services in global IT-BPO
IT-BPO has evolved into an “industry of industries” While the Philippines is set on maintaining its global leadership in voice BPO or contact centers, it is rapidly expanding its share of the global non-voice IT-BPO services market, according to the Business...







