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IBPAP, O2P to host CEO briefing on industry outlook

IT-BPM and GIC industry poised for bigger gains in 2013

(Manila, Philippines, March 15, 2013) — As new service areas and opportunities emerge in the global outsourcing market, the Philippine information technology and business process management (IT-BPM) and global in-house center (GIC) industry is poised for bigger gains in 2013. Having posting strong revenue growth in 2012, the IT-BPM industry is expected to generate US$16 billion in revenues by the end of this year.

“The IT-BPM and GIC industry is serious about maintaining its leadership in an environment in which competing global players are eyeing a larger stake in the expanding outsourcing market,” said Jomari Mercado, incoming president and CEO of the Information Technology and Business Process Association of the Philippines (IBPAP). “Together with our stakeholders and partners, IBPAP will ensure that the Philippines will remain the preferred destination for voice and also for non-voice, complex BPM services.”

To discuss the industry’s prospects for 2013, IBPAP and Outsource2Philippines (O2P) are organizing the first CEO briefing of the year entitled “Taking Care of Business: 2013 IT-BPM Industry Outlook” on March 19, 2013, at the Makati Shangri-La. Budget Secretary Florencio “Butch” Abad will deliver his keynote address before industry leaders, stakeholders, and partners.

The CEO briefing features a respected roster of speakers including Benedict Hernandez, incoming chairman of the IBPAP Executive Committee; Romeo Bernardo, managing director, RL Bernardo and Associates/Lazaro Bernardo Tiu & Associates, Inc.; Rainerio Borja, president and country head, Expert Global Solutions (EGS) Philippines and IBPAP treasurer; Alfredo Ayala, managing director and CEO, Ayala Corporation/LiveIt Solutions and IBPAP chairman emeritus; Genny Marcial, executive director for external affairs, IBPAP; and Gillian Virata, senior executive director, IBPAP.

A panel of association heads will feature Grace Dimaranan, president, Animation Council of the Philippines, Inc. (ACPI); Jojo Uligan, executive director, Contact Center Association of the Philippines (CCAP); Alvin Juban, president, Game Developers Association of the Philippines (GDAP); Juanloz Botor, president, Healthcare Information Management Outsourcing Association of the Philippines (HIMOAP); and Nora Terrado, president, Philippine Software Industry Association (PSIA). They will present their respective sectors’ outlook for the year.

Emerging markets will continue to drive global growth, according to a survey of global executives, increasing demand for a wide range of outsourcing sectors. The McKinsey economic conditions survey published in December 2012 found that “executives broadly believe that demand for their companies’ products or services—as well as their companies’ profits—will increase in the next six months, despite their concern about sluggish global and domestic demand. They also predict that emerging markets will continue to drive global growth.”

As the fastest-growing industry in the Philippines, the IT-BPM and GIC industry is forecast to generate revenues of US$25 billion by 2016, provide direct employment to 1.3 million Filipinos, and support 3.2
million indirect jobs. Still, the industry continues to explore ways to capitalize on its vast economic potential and to bring the fruits of these opportunities to as many Filipinos as possible.

The industry continues to expand and is on track to achieving the goals in an industry road map. In 2012, for example, health care outsourcing generated US$430 million in revenues, a step closer to its target of US$1 billion for 2016. In the same way, KPO and game development are also expected to post high double-digit growth from 2011 levels of US$2 billion and US$12 million, respectively. Voice BPO likewise posted impressive 21 percent growth in 2012, hitting US$8.6 billion in revenues.

This briefing provides executive insights into supporting sustained business expansion. The results of an exclusive industry survey providing executives’ perspectives will also be presented during the briefing. “IBPAP is undertaking necessary efforts to achieve our targets in Road Map 2016. Through this briefing, we hope to establish a more open and interactive discussion with the various stakeholders of the IT-BPM and GIC industry,” said Mercado.

About the Information Technology and Business Process Association of the Philippines (IBPAP)
The Information Technology and Business Process Association of the Philippines (IBPAP) is the enabling association for the information technology and business process management (IT-BPM) and global in-house center (GIC) industry in the Philippines. IBPAP serves as the one-stop information and advocacy gateway for the industry. With approximately 300 industry and support-industry members, including five associations—the Animation Council of the Philippines, Inc., Contact Center Association of the Philippines, Game Developers Association of the Philippines, Healthcare Information Management Outsourcing Association of the Philippines, and Philippine Software Industry Association—IBPAP plays a pivotal role in sustaining rapid growth of the IT-BPM and GIC industry by working to ensure an enduring supply of high-quality labor, supporting service innovation, and providing country visibility.

IBPAP assists investors in setting up operations easily and quickly in the Philippines. Relevant research, introductions to key government and industry officials, and a series of briefings at each step of the investment process ensure a seamless development process. On-going support is provided through a wide variety of initiatives, including programs for HR development, business development, and on-going knowledge sharing and networking opportunities.

About Outsource2Philippines
Outsource2Philippines, Inc. (O2P) is a property of TeamAsia that specializes in providing advisory and research services on the IT-BPM and GIC industry in the Philippines. It works closely with industry associations, government agencies, and client firms to gather industry intelligence, develop best management practices, and implement industry projects. Together with the Everest Group, it played a role in the development of the Philippine IT-BPM and GIC Road Map 2016.