Client News

Global IT-BPO leaders to gather in Manila for 4th International Outsourcing Summit

(October 5, 2012, Manila, Philippines) — Global leaders in the IT-BPO industry will gather in Manila to share their perspectives on and strategic directions for industry’s next frontier during the fourth International Outsourcing Summit (IOS), which takes place October 8 and 9.

Som Mittal, president of NASSCOM and one of the top global leaders to speak in IOS, expressed his optimism for the industry’s accomplishments and its next frontier. “Outsourcing models are changing—driven by new technologies, reinvented business models, new buyer segments and solutions around emerging markets. Therefore, today’s world can be as the called ‘golden age of outsourcing’,” Mittal said. “This goes as maturity of the outsourcing market and increased capabilities of industry players have led to rapid change in expectations from clients and as a result roles and goals of service providers today have changed.”

According to Mittal, these significant developments can be sustained by people, process and technology (PPT) where focus must be on cost, productivity, and efficiency improvement across the value chain of the extended enterprise. “For years, technology has continued to take the world by surprise, enabling an industrial revolution, economic change as well as social transformation. Information technology is no exception—its evolution, advancements and results continue to spread at a rapid pace, as does humanity’s dependence on technology in general.”

“Key global megatrends around macroeconomics, demographics, social, environmental, technology and business are already at work reshaping demand in the IT-BPO industry,” Mittal said.

Chris Ducker, CEO and founder of Live2Sell Group of Companies, was also optimistic about the Philippines’ potential as a global leader. “I believe that, although the Philippines outsourcing industry has flourished for many years, we’re just getting started. The rate of growth for smaller and medium-sized facilities here has been very encouraging and it seems that companies overseas are becoming more and more switched on to the Philippines, directly, as an outsourcing destination more than ever before,” he said. “The future is certain bright.”

Carlo José president and head of the Global Service Center of HSBC Electronic Data Processing (Phils) Inc., said, “The Philippines continues to have specific competitive advantages around language but we need stronger partnership in the various sectors—public, private, academe—to maintain that advantage and expand our proposition out of voice work.”

For Paul Mitchell, managing partner markets for Advisory Services, Asia Pacific at Ernst & Young, there is still “some settlement to occur in the industry” before these times can be considered the ‘golden age’. “We need more clients to be happy that the solutions being delivered to them are beyond adequate to meeting and exceeding expectations,” said Mitchell.

Sharing their expectations on this year’s Summit, Mittal said the fourth International Outsourcing Summit is happening at an interesting time. “The world economy is poised to recover in 2013; United States of America is going to polls in November and there is an overall optimism on the horizon,” Mittal said. “The messages we give in these conferences will help shape the set of actions for rest of the world to take note of.”

The Summit will feature keynote presentations by industry and domain experts; panel discussions with respected and influential resource persons; gala dinners; business matching sessions; exclusive briefings; unconferencing sessions; and a trade exhibit.

About BPAP
The Business Processing Association of the Philippines (BPAP) is the umbrella association for the IT-BPO and GIC (global in-house center) industry in the Philippines. BPAP serves as the one-stop information and advocacy gateway for the industry. With approximately 300 industry and support-industry members, including five associations, BPAP plays a pivotal role in sustaining rapid growth of the IT-BPO and GIC industry by working to ensure an enduring supply of high- quality labor, supporting service innovation, and providing country visibility.

BPAP assists investors in setting up operations easily and quickly in the Philippines. Relevant research, introductions to key government and industry officials, and a series of briefings at each step of the investment process ensure a seamless development process. On-going support is provided through a wide variety of initiatives, including programs for HR development, business development, and on-going knowledge sharing and networking opportunities.