Client News

2010 Marks 10th year of BPO Industry

TeleDevelopment Services annual BPO convention to focus on the next decade of growth and challenges

(Manila, Philippines, January 14, 2010) – Over the last 10 years, the Philippine business process outsourcing (BPO) established itself as a major mover in the global BPO landscape. As the fastest-growing segment of the Philippine economy, it is expected to earn at least $11 billion and employ 1 million people by the end of 2010.

Although the massive industry growth was spurred by voice services, high-value added, complex services known as knowledge process outsourcing (KPO) are predicted as the next revenue earners in the outsourcing industry. Thus, there is increasing need for deeper involvement from all allied sectors of the industry to prepare and develop talent, technology, and infrastructure for the new challenges in the next decade.

To address these issues, TeleDevelopment Services, in coordination with strategic marketing communications firm, TeamAsia, is organizing the 4th Annual Call Center and BPO Training Convention. The Vision of the Next Decade: Conquering Uncharted Ground will take place on March 11 to 12 at the Makati Shangri-La Hotel.

Major speakers from industry leaders and aligned sectors have been invited to share their views and expertise on the new challenges BPOs will face, as well as the next trends and opportunities that will emerge. Invited speakers include Celeste Ilagan, former Board of Investments Executive Director and now AVP for Marketing and External Affairs of Sutherland Global Services representing the industry; Vincent Fabella, President of Jose Rizal University and Philippine Association of Collegiate Schools of Business, representing the academe; John Philip Orbeta, Vice President for Human Resources of Ayala Corporation, representing talent and leadership management.

Approximately 250 delegates from major industry service providers and their clients are also expected to attend the conference and share their insights on the outsourcing industry and its future.

“2010 is a big year for the BPO industry as it signifies the 10th year anniversary of call centers in the country. As we approach this milestone, it is necessary to evaluate and carefully map our plans for the continued development of the industry. We look forward to an interesting and interactive conference that will help resolve training challenges for a more specialized workforce competent in addressing the increasing demand for high-value and value-added services,” Jon Kaplan, TDS President stated.

The 4th Annual Call Center and BPO Training Convention also marks the launch of the first Annual BPO Training Excellence Awards, organized in cooperation with the Philippine Society for Training and Development (PSTD). The awards aim to recognize organizations and individuals that have exemplified distinction in the field of BPO training.

For more information about the 4th Annual Call Center and BPO Training Convention and the 1st BPO Training Excellence Awards, log onto

About TeleDevelopment
TeleDevelopment has been providing clients with global outsourcing and back-office solutions since 1991, and has supported over 450 captive and outsourced teleservices and BPO providers’ human capital and processed development needs.